💡 Got Questions?

Frequently Asked
Questions

Find clear, authentic answers about Elarion's features, deployments, parent app integration, data security policies, and onboarding schedules.

How does Elarion customize the platform for our school's specific needs?
Unlike rigid one-size-fits-all platforms, Elarion is fully modular. During onboarding, our dedicated implementation engineers map your specific fee collection heads, board requirements (CBSE SAFAL guidelines, ICSE layouts, or State Board localizations), custom exam report structures, and local class configurations directly into your deployment console.
Is the Elarion Parent App easy for parents who are not tech-savvy?
Yes, absolutely. The parent app is designed with a premium, simplified mobile-first interface optimized to run smoothly even on low-bandwidth semi-urban networks. It features clean icons, unified push notifications for roll-call attendance, single-tap UPI and wallet fee payments, and multi-language support so parents can read updates in their preferred regional languages.
How secure is student and financial data on Elarion?
Elarion implements enterprise-grade data security protocols that strictly adhere to India's Digital Personal Data Protection (DPDP) Act 2023. All databases are securely isolated and hosted on local, ISO 27001-certified servers inside AWS India regions. We use AES-256 encryption at rest, TLS 1.3 in transit, and double guardian-opt-in structures to prevent data leakage and ensure minor privacy.
What Tally versions and accounting modules are supported?
Elarion supports direct, real-time ledger-to-ledger synchronization with Tally Prime and Tally ERP 9 via secure ODBC API bridges. Online and offline fee collections split automatically across Tuition, Transport, and Deposit ledger heads and sync straight to Tally as receipt vouchers, eliminating double data entries, reconciliation delays, and audit mistakes.
Do we truly own our data and software under Elarion?
Yes. Data sovereignty is a core guarantee of the Elarion ownership model. You own all institutional databases, student records, and financial histories. You can export complete, structured archives in open formats (CSV, JSON, SQL dumps) at any time. We never hold your data hostage, and there are zero hidden license fees or lock-in contracts.
Can Elarion run if our campus experiences internet outages?
Yes. For institutions with unstable internet connectivity, Elarion offers a highly resilient On-Premises deployment. Installed directly on local campus LAN servers, staff can execute attendance, fees, and grade updates completely offline. Vouchers and messages buffer inside local queues and sync with primary cloud endpoints automatically upon reconnection.

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